Reservation Policy

You can book directly through our Reservations page.

Book direct for our best rates and offers. A payment of 50% of the grand total is due when you book. The remaining balance is due no later than 14 days before arrival.

Villa rates do not include government taxes or service charges; these are added to the room rate at check-out.

Payment may be made by:

• Cash
• Credit card, subject to a 3% transaction charge
• Bank transfer in Indonesian Rupiah (IDR); transfer details are included in your booking confirmation

Refunds are calculated from the check-in date, all year round:

• 30 days or more before check-in: full refund
• 15–29 days before check-in: 50% refund, minus any costs already incurred, including the 5% booking fee
• 14 days or fewer before check-in: no refund

If you need to cancel because of government travel restrictions, a natural disaster such as volcanic activity or flooding, or a serious health emergency such as a pandemic affecting Bali, we’ll refund you in full, minus fees. Please send evidence within seven days of cancelling; we may verify it. Approved refunds are paid within seven days of approval.

We’re unable to refund for no-shows or early departures.

Please email resort@vesicavillas.com.

Your cancellation takes effect when we receive it, and we’ll confirm receipt and your refund within three working days.

Dates can be changed, subject to availability and any seasonal rate differences. Please Contact Us to arrange a change.

We cannot provide refunds for events beyond our control, such as power cuts or road closures, but we’ll always do what we can to help, including moving your dates.

Check-in is from 2 pm and check-out is by 11 am. Early arrival or late departure can be arranged subject to availability.

Under Indonesian law, every guest must show valid ID before check-in.

There is a two-night minimum stay.

Guest numbers must not exceed your booking unless agreed in advance. Our three-bedroom villas each sleep up to six guests. The four-bedroom villas sleeps up to ten.

A baby cot and high chair are available on request; please let us know before arrival. Children should be supervised by an adult when swimming. Babysitting can be arranged through a trusted local childcare service with at least 24 hours’ notice; charges apply.

Our villas are well suited to families. Villa Svara has a bunk room for two adults or four children, with its own bathroom. At Angin Laut, one lower-floor guest room can be set up with twin beds.

• Quiet hours are 10 pm to 8 am.
• Smoking is permitted outdoors only.
• Pets: please ask us first. We’ll try to accommodate them at our discretion.
• Full terms are set out in your rental agreement. Charges for dining, concierge services, the minibar and other extras are added to your villa account and settled at check-out.

Every stay includes private use of the villa, daily housekeeping, evening turndown, guest services, a complimentary welcome drink and a vanity set. A free shuttle runs on a set timetable to points along the Amed coast.

Breakfast is not included. It can be added and served in your villa on any or all mornings; please order by the day before. Breakfast boxes can be packed for an early start. A private chef and in-villa dining can be arranged throughout the day with a day’s notice, and menus can be adjusted to suit your tastes and dietary needs. All dining is charged separately.

At breakfast, children aged up to 9 eat free with each adult order, children aged 10–15 pay half price, and guests aged 16 and over pay the adult price. For barbecue and seafood menus, children aged up to 6 eat free, children aged 7–15 pay half price, and guests aged 16 and over pay the adult price.

Each villa has a minibar, replenished daily, with charges applying. Dining, experiences and other extras are added to your villa account and settled at check-out. Our team will confirm full details and prices before arranging any service.

A refundable damage deposit of 10% of the booking’s grand total is payable on arrival. It’s refunded on the day of check-out, provided no charges apply.

For questions about a reservation or these terms, please Contact Us, email resort@vesicavillas.com, or WhatsApp +62 823-2213-8933